Koqo Beauty do not offer returns/refund or exchanges for opened products due to hygiene concerns.

(if not opened then the refund will be 5-7 days)

However, we do offer replacements purely on a case by case basis and it is always our endeavour to help our customers to the best of our ability as the case may be. The genuine cases of damage, leakage, missing product(s), wrong delivery of product(s) will be taken into consideration.

The customer shall bring the same to our notice within 48 hours of receiving the product(s).

To claim for returns/exchange, a clear & full unboxing video is a must from the start before opening the box or mailer bag & without any stop, cuts or pauses.